Privacy Policy

1. Overview

SmartAvatar B.V. ("SmartAvatar", "we", "our", or "us") is committed to protecting the privacy and personal data of our users, clients, and website visitors. In accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection legislation, this Privacy Policy outlines our principles and practices concerning your personal data.

2. Information We Collect

We may collect and process the following categories of information:

• Contact Information: Name, business email address, phone number, and company name when you fill out forms or reach out to us.
• Account & Verification Data: Credentials and verification identifiers used for platform access and certificate validation.
• Usage & Technical Data: IP addresses, browser types, device information, operating systems, and page interaction records.
• Transaction Data: Invoicing and payment confirmation data when purchasing training or consulting services (processed securely via Stripe).

3. How We Use Your Data

We process personal data for legitimate business purposes including:

• Delivering applied AI platform services, consulting, and certificate verification.
• Responding to inquiries, customer support requests, and collaboration proposals.
• Maintaining system security, preventing unauthorized access, and debugging.
• Complying with statutory and legal obligations in the European Union.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We only share data with trusted service providers who adhere to strict data security standards (e.g. cloud infrastructure, authentication services, and payment processors) strictly to the extent required to perform services.

5. Your Rights Under GDPR

If you reside in the European Economic Area (EEA), you have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict the processing of your data.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

6. Contact Information

For any questions or data protection requests regarding this Privacy Policy, please contact our Data Protection Team: